A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
  • Returnable items must be received by Garofalo Enterprises within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.


Orders over $100 – FREE SHIPPING
Orders under $100 – $15.00

Payment Options

Credit cards accepted:
  • Visa
  • MasterCard
  • Discover
  • Amex
Other forms of payment:
  • PayPal



Returned Core Procedure:

All cores must be returned in the package and/or boxes they came in for full core refund